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ISO 9001 has helped many businesses to improve the quality of their products. The businesses have seen greater sales and better reputations due to these improvements.
What is ISO 9001? ISO is the International Standards Organization, and its ISO 9001 standard is designed to be used by businesses to implement a quality management system.
Implementing a quality management system such as ISO 9001 can increase your company’s efficiency and improve sales and customer satisfaction. Implementation can be difficult, though, and can take at least six months to a year to complete. Here are some tips to make the implementation of ISO 9001 easier.
1. Obtain Commitment from Senior Management
Sometimes senior management believes that they can just delegate the implementation of ISO 9001 and not think about it anymore. However, this is a recipe for failure. The changes to company culture and procedures are so great that senior management must give full support to the program in order to make it work for the company.
2. Conduct a GAP Analysis
A GAP analysis is done to assess how big a gap there is between the current situation and the desired end result. This will tell you what you need to do to implement your quality management system. You may already be doing some of the quality management steps informally. Others may be totally new to your company. This analysis will help you to know where to focus your efforts.
3. Provide Education and Training
Everyone in the company needs to be educated on ISO 9001 in order for the process to work. Your employees need to understand the rationale behind the quality management system and the details of how it will affect their work. Training should be continuous and integrated into your company’s educational offerings.
4. Stress Good Communication
Good communication at all levels of the company is necessary in order to successfully implement a quality management system. If the communication in your company is faulty, now is the time to address that. Running a successful ISO 9001 system will depend on good communication between all departments and between management and employees.
5. Plan the Implementation Project
The project of ISO 9001 implementation needs to be run just like any other project, with clear responsibilities and deliverables. Enough resources need to be added to the project to ensure success. Create a realistic schedule for the project, too.
6. Change Company Culture
You should change your company culture to encourage questions and find better ways to do things. There should not just be one department devoted to quality improvements. A successful quality management system depends on input from everyone in the company. Employees need to realize that part of their job involves looking for improvements all of the time.
A quality management system like ISO 9001 can help your company to excel in the marketplace. You can improve your reputation for manufacturing quality products and increase your customer satisfaction. There will be some adjustments when you first implement ISO 9001, but the end result will be well worth it. Use some of these tips to ensure that you will have a successful implementation.